Terms and Conditions

Welcome to Classveew, a comprehensive school, institute or similar centre management software platform that includes a Parent App, Teacher App, and School Website. These Terms and Conditions ("Terms") govern your access to and use of our services.

1. Acceptance of Terms and Governing Agreements

1.1. Binding Agreement: By registering for, accessing, or using Classveew, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you do not agree, you must discontinue use immediately.

1.2. Governing Hierarchy: For Customers (Schools/Institutes) who have purchased a paid subscription, these Terms supplement the CLASSVEEW SOFTWARE LICENSE AND SUBSCRIPTION AGREEMENT (SLA) and any associated Order Form. In the event of a direct conflict between these Terms and the executed SLA, the terms of the SLA shall prevail.

2. Definitions

Platform: Refers to Classveew’s Parent App, Teacher App, School Website, and underlying software infrastructure.
User: Refers to any individual accessing the platform (parents, teachers, administrators).
Customer (or Organization): Refers to the educational institution utilizing Classveew, which is the party signing the SLA with the Company.
Company: Refers to Sanlabz (Private) Limited.
Content: Includes text, images, videos, messages, and other materials shared through the Platform.

3. User Accounts, Access, and Responsibility

3.1. Accuracy: Users must provide accurate information upon registration.

3.2. Account Security: Users must maintain the confidentiality of their login credentials. The Customer (Organization) is responsible for all activity that occurs under its administrator accounts.

3.3. Revocation: The Company reserves the right to revoke or suspend access if fraudulent, unauthorized, or non-compliant use is detected.

4. Intellectual Property and Ownership

4.1. Company Ownership: The Company retains full and exclusive ownership of all rights, title, and interest in and to the Software, including all intellectual property rights, code, trademarks (Classveew), and related documentation. This access grants only a limited right to use the Platform.

4.2. Content Ownership: The Customer (Organization) retains ownership of the Content it uploads to the Platform (Customer Data).

5. Data Privacy, Protection, and Customer Responsibility

5.1. PDPA Compliance: The Company and the Customer agree to comply with the Personal Data Protection Act No. 9 of 2022 (PDPA) of Sri Lanka and all other applicable data protection laws.

5.2. Data Roles: The Customer is the Data Controller of all Student and User data uploaded to the Platform. The Company is the Data Processor, acting solely on the instructions of the Customer.

5.3. Customer Warranties: The Customer warrants that it has obtained all necessary legal consents and permissions from students, parents, guardians, and staff for the collection, use, and processing of their personal data within the Platform.

5.4. Security: Classveew implements technical and organizational security measures to protect User data. Users must comply with all security protocols.

6. Billing, Fees, and Payments

6.1. Subscription Fees: Billing for the Organization's use of the Platform (Basic, Standard, Premium, or Corporate Plan) is governed exclusively by the executed SLA and Order Form.

6.2. Parent Payments (WebX Pay): Payments from parents/guardians to the Customer (Organization) are processed securely through a third-party payment gateway (WebX Pay) integrated into the Platform.

6.3. Financial Responsibility: The Customer (Organization) is solely responsible for managing all funds, transaction fees, chargebacks, financial reporting, and compliance associated with payments received from its parents through the Platform. Refunds and disputes are handled exclusively by the respective Customer (Organization). The Company is not responsible for the direct financial service provided by the payment gateway.

7. User Conduct and Content

7.1. Lawful Use: Users must use Classveew lawfully and ethically. Misuse of the messaging system for harassment, inappropriate content, or unauthorized promotions is strictly prohibited.

7.2. Child Protection: The Customer (Organization) is responsible for reviewing and moderating all Content shared within the platform by its staff and filtering any content that violates child protection standards or is illegal.

7.3. Misrepresentation: Misrepresentation of user identity is strictly prohibited.

8. Limitations of Liability and Disclaimers

8.1. Disclaimer: Classveew is provided "AS IS" and "AS AVAILABLE" without warranties of any kind. The Company disclaims all implied warranties.

8.2. Limited Liability: The Customer (Organization) agrees that the Company's total financial responsibility (liability) for any claim arising from use of the platform is strictly limited to the greater of One Hundred U.S. Dollars ($100.00) or the total fees paid by the Customer in the preceding twelve (12) months.

8.3. Exclusion: In no event shall the Company be liable for any indirect, consequential, or special damages, including, but not limited to, lost profits or lost data.

9. Management and Termination

9.1. Termination Request: Users may request account termination by contacting their Customer administrator (School/Institute).

9.2. Company Right to Suspend: The Company reserves the right to suspend or terminate access for any user or Customer immediately upon detection of a material breach of these Terms or the SLA (including non-payment).

10. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Democratic Socialist Republic of Sri Lanka. Any disputes shall be subject to the exclusive jurisdiction of the competent courts of Sri Lanka.

11. Contact Information

For any questions or support regarding the platform's operation, please contact us at support@classveew.com. For questions regarding billing, fees, or data access, please contact your Organization Administrator.

By using Classveew, you acknowledge and agree to abide by these Terms and Conditions.